Shipping + Returns

Free shipping for Canadian orders over $75! Use 'SHIPFREE' promo at checkout.

SHIPPING

We ship every Monday, all orders ship via Canada Post. Shipping times vary from 3 to 7 business days within Canada. Please allow appropriate time for your package to arrive before contacting us. A flat rate of $10 will be applied for all orders under $75 within Canada. For US orders, a flat rate of $15 will be applied. If you wish to order from outside of North America, please contact us. If you are ordering from outside Canada please note that you are responsible for any additional fees that may occur such as duties or international taxes. 

RETURNS

Unfortunately we cannot accept exchanges or returns. If your package was damaged during transit, or their was damage during normal gentle wear, take a photo of the damaged items and notify us as soon as possible by email: bergmanhandmade@gmail.com. Damaged postal packages need to be notified within 3 days of arrival.

Item Care

All pieces are handcrafted by us on our home studio in the French Alps. We put a lot of energy and love into our work. Polymer clay has a delicate nature and is a flexible material when cured. It can show little imperfections after fire like slightly colors variations, tiny marks and very small bubbles. The eventual inconsistencies that can occur in no way affect the functionality or overall aesthetic appeal of the pieces. It's the nature of handmade and the guarantee you are acquiring a truly unique piece.  

Store your earrings away from other metal jewelry to avoid scratching. Polymer clay will not break if dropped but can break if you bend the parts. Handle your jewelry carefully. Don't press the clay when putting/removing the earrings. Gently turn the silicon butterfly away from/into the backs. Let the earrings laying flat when not in use. 

Makeup or other dirt can be removed from clay by using cotton and alcohol or acetone. Rub the cotton gently over the spots. 

All pieces are unique, hand shaped with polymer clay. We use natural leather cording and Titanium (nickel free) earrings pads and silver-filled jump rings from a single mine origin, meeting strict ethical, environmental and health and safety standards.